Sun Life DCX

Sun Life DCX

I had the opportunity to join Sun Life Financial’s Digital Customer Experience team under Global Digital Marketing for a 6 month contract. I was brought in to help define the user and customer experience for new offerings relating to health on digital properties. I provided insightful high-level UX thought leadership and consulted with various stakeholders and […]

TI Training – UX evolution

TI Training – UX evolution

As UX and UI designer for Texas Instrument’s new training portal I had to work out how best to organise and display 1000’s of training videos available on TI.com. There were stand alone videos and training series. There were webcasts and classroom offerings that were all being shared in many different ways.   After the first […]

Innovative research methods

Innovative research methods

In my practice I use many different ways to learn how best to serve the people I am designing for. Different kinds of research provide different kinds of truths (ethnographer Sam Ladner said this and I agree). And coming from a place of empathy and respect will always help gain the trust of your participants so […]

Canada’s Immigration System: redefined and redesigned

Canada’s Immigration System: redefined and redesigned

In spring 2016 I had the opportunity to participate in a design challenge as part of an OCADU Masters level course: Policy Design and Innovation. As part of a team we looked at the Canadian Immigration system, specifically, the  family-class sponsorship process. We interviewed applicants, sponsors and successful citizens. We spoke with government employees and citizenship […]